[리치몬드 코리아] Montblanc - Training Manager 채용

Montblanc - Training Manager

 

Permanent

MONTBLANC is a manufacturer of exclusive products including watches, jewellery, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. MONTBLANC is present all around the world with more than 20 subsidiaries and 530 boutiques.

Montblanc

 

We recruit

Training Manager

 

KEY RESPONSIBILITIES

 

Key responsibility1 – PRODUCT TRAINING

• Deliver and communicate all categories of products and bland value and history to all channels (Retail, Travel retail and wholesale)

• Execution and organisation of retail training programs and assessment to management level in line with the International guidelines: brand, product and service experience, professional and VMD training and coaching

• Follow-up, communicate and execute all company direction, mission, vision and strategy into BTQ

• Ensure timely feedback on training delivery and share for development

• Execute specialist (Watch and Writing instrument) program and manage the performance local and global level. - Develop and implement watch ambassador training program - Watch training material development for Chinese customer (Travel retail)

• Ensure to deliver monthly recap of products and direction of sales with KPI and USP

• Define roll-out strategy of key categories with retail director • Proactively gain and share knowledge of competitor brand (brand, product and services).

 

Key responsibility – Selling Ceremony training and development

• Training of all related selling ceremony with selling technique development (Journey to sales excellence), CS, Clienteling, leadership and any possible area to GROW for being a top level in the market, in cooperation with retail area manager, CRM manager and CS manager.

• Identify and analyse boutiques’ SWOT to make strong action plans and execute them in effective way.

• Be the ambassador of the brand, our vision and company values to the boutique.

• Manage all actions to achieve MSP and follow-up development plan

 

Key responsibility 3 – Retail performance development.

• All ears and eyes to field to realize field’s difficulties, obstacles, complaint and demotivation and lead to find out solution with management.

• All ears and eyes to drive field to achieve target and performance for excellence.

• Build annual BTQ activities (workshop, kick-off meeting) to motivate and boost team morale on all BTQ.

• Evaluation of all the activities and performances in team and appraisal of them in company direction.

 

Key responsibility 4 – Budget management.

• Manage training budget with retail director to optimize all training activities and retail performance development activities with various incentive program.

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