R&A Customer Service Representative (1 year)
A career at Merck is an ongoing journey of discovery: our 50,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
Position
Customer Service Representative
Duties and Responsibilities
§Resolve customers' issues / inquiries in professional & timely manner and multitask through multiple computer systems while talking on the phone.
- Orders & Quote
- Delivery & Availability
- Return & Cancellation, etc.
§Maintain strong customer relationships by performing professional manners of phone and e-mail answering
§Effectively manage additional team's projects
Requirements & Preferences
§Bachelor degree (Prefer Chemistry or Life Science related major)
§+1 years experiences in the related area is preferred
§English communication skill
§Prefer ERP experience (SAP)
§Customer-oriented
모집분야
Customer Service Representative
업무내용
§고객 관련 Issue 및 문의를 Professional한 태도로 신속히 해결
- 주문 & 견적
- 배송 & 재고관리
- 반품 & 취소
§Professional Manner의 Phone/ Email 커뮤니케이션을 통한 고객 관리
§소속팀 내 관련한 Project 관리
자격 및 선호요건
§학사 학위 (화학/ 생명과학 연관 전공 선호)
§연관된 분야 경력 1년 이상 선호
§영어 가능자 우대
§ERP 경험 선호 (SAP)
§Customer-Oriented 마인드 보유자
What we offer: At Merck, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
Curious? Apply and find more information at come2merck.com
** 서류 합격자에 한하여 별도 통보 드립니다.
** 지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다
** The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.
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