[콘티넨탈타이어코리아] Technical Customer Service Engineer 채용

외국계 타이어 기업

콘티넨탈 코리아에서

Technical Customer Service Engineer를 모집 합니다.

Your tasks

Warranty Handling

• Physical and virtual tire damage inspection 
• Review and process tire warranty and quality claims from dealers and customers
• Assess claim validity based on technical standards, usage conditions, and warranty policies
• Support basic claim handling and escalate technical or quality issues to relevant teams (TCS, Quality, Sales)
• Enter, update, and manage complaint data in internal systems (e.g., SAP, CRM)
• Ensure that inspection for tires returned under warranty meets Corporate Customer Service standards
• Escalate technical, quality, or claim-related issues to appropriate teams
• Identify recurring issues and report trends for product improvement
• Consult and train sales team in technical questions/aspects
• Create/carry out technical trainings and presentation to external and internal customers (products, tire technology, care & maintenance, etc.)

Product Quality 

• Ensure qualified resolution of technical and/or product related questions from users, fleets and dealers
• Analysis, evaluation and reporting of product quality and performance
• Evaluate and report product performance vs competition and identify gaps for benchmarking

Inquiry Handling

• Handle incoming inquiries via phone, website, email, and online platforms and respond to questions 
• Coordinate and manage call center supported by marketing, sales, logistics to resolve customer requests
• Register and update customer inquiries and cases in internal systems 
• Ensure accuracy and completeness of inquiry records and follow-up actions

Regulation 

• Execute domestic certification and registration operations, including KC, Energy Efficiency Ratings, and Tire Noise regulations
• Manage the full certification lifecycle, covering application, amendment, renewal, and ongoing maintenance
• Coordinate registrations and submissions through government authority portals and systems
• Support on-site inspections, audits, and regulatory issue resolution through evidence preparation and systematic issue tracking

Your profile

• Bachelor’s degree in related field, specialized in Engineering preferred
• Min 3 years of job experience in tire or automobile industry/service, preferably in the area of customer service within the tire industry.
• Professional experience in problem solving and decision-making processes
• Intermediate level of English with excellent communication skill in Korean

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Technical Customer Service Engineer