[에이에스엠엘 코리아] Service Business Manager 채용

외국계 반도체 장비 기업

ASML코리아에서

Service Business Manager를 모집 합니다.

Introduction to the job  

• Drive ASML service business for Samsung account including preparation and negotiation of service level agreements and long term service business planning.
• Synchronize and agree on business agreements, practices, and structure for global accounts.
• Ensure that ASML meets or exceeds corporate business goals while maintaining customer satisfaction and addressing our customers’ requirements to stay in continued competitive operation.

Job Description

Business & Commercial Responsibility

• Builds long term strategic relations with customers and be recognized by the customer as an integral part of their ASML
• Global account management team.
• Develops Service Business for Global Samsung account
• Develops plan to secure service business margin
• Prepares strategic Service Road-Map (SRM) and prepares Service Level Agreement (SLA) proposals taking input from Global Account Management /Regional Sales Management and CS Operations and customer specific CIL(Customer Issues List) or other requirements
• Creates service SLA proposal for VPA or annual service contract by rolling up prices and suggesting WW discounts, giveaways, T&C issues, margins
• Pre-aligns on the package with all sectors then gets approval from DST(Deal Structure Team).
• Negotiates and gets agreement on SRM/SLA proposals with customers and ensures effectiveness of business agreements for global account
• Owns input into corporate financial planning of SLA sold and revenue expected for the WW account or the region.
• Feedback into stakeholders on service product definition and scope (innovate with new ideas / changes based on experience)
• During all steps above, balances, mediates, and aligns by close communication between customer and ASML (Business and CS)

Operational Responsibility : Management of Service Delivery

• Verifies with Global Operation Manager (GOM) that CS Operations delivers against the negotiated SLA and verifies that
• CS Operations is achieving customer requirements.
• Owns, reports on, and escalates as necessary the ‘as quoted and sold’ Service costs and margins
• Confirms service product value is realized ‘as sold’ to ensure margin and product definition are viable / valid
• Performs assessment with GOM of customer satisfaction with ASML service levels, products, and company performance.
• Ensures site to site uniformity in cooperation with GOM and Local CS operations managers.
• Ensures the service operations group collects of and disseminates customer specific Best Known Methods, Way of Working, and product requirements across sites.

Education

• Bachelor’s degree or above related major.

Experience & Personal Skills

• 10+ years of experience in Semi / High-tech industry (multinational company is preferred)
• Based on the direct customer interaction & managing, strong execution, good relationship with customer and deep understanding about customer site
• Strong passion to scale operational execution into commercial areas.
• Deep customer insight
• Bridge for cross-functional communication
• Execution-oriented strategy development
• Credibility & trust in the service transformation.
• Excellent Customer Relationship Skills
• Fluency in English

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https://www.asml.com/en/careers/find-your-job/service-business-manager-sales-j00334655

Service Business Manager, Sales