[제이피모간체이스] Technology Support Senior Specialist 채용

외국계 금융기업

JP모간체이스에서

Technology Support Senior Specialist를 모집 합니다.

Job responsibilities

• Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
• Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
• Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
• Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues
• Perform daily business-as-usual (BAU) and administrative tasks, including department admin duties and general support
• Support cost management and processing within the team
• Understand the software development life cycle
• Experience with live chat, incident/service request management, and runbooks for system issue resolution

Required qualifications, capabilities, and skills

• Certificate issued by the Korean Ministry of Patriots and Veterans Affairs (국가보훈처 취업지원대상자)  only
• 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
• Experience with live chat, incident/service request management, and runbooks for system issue resolution
• Baseline knowledge of operational management and excellence
• Proven ability to balance tasks while documenting outcomes
• Good team player with a sense of integrity and ownership, able to work collaboratively across teams.
• Good written skill in English and strong communication/written skill in Korean
• Baseline knowledge of operational management and excellence.
• Ability to balance multiple tasks while documenting outcomes accurately

Preferred qualifications, capabilities, and skills

• Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
• Ability to document issues, procedures, and root cause analysis
• Experience supporting automation development within a team
• Good understanding of IT fundamentals; proficiency in MS Office and Excel is a plus.

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https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/jobs/preview/210727566/?location=Korea%2C++Republic+of&locationId=300000000289411&locationLevel=country&mode=location

Technology Support Senior Specialist