[J.P.모건체이스앤드컴퍼니]CIB - TS Client Service Solution Center 1year fixed term contract 채용

CIB - TS Client Service Solution Center 1year fixed term contract

 

 

 

Job Description
Treasury Services (TS) -- the world's largest cash management provider -- moves, concentrates and invests client money, and provides trade finance and logistics solutions. TS products include payments, collections, trade finance, investments, and information services that help companies manage working capital and liquidity.

 

Client Service employees act as the point of contact for internal and external customers.  They receive inquiries from customers in need of information, service assistance and problem resolution.  They ensure that issues are addressed appropriately, accurately and in a timely fashion.

 

General Description

•Be the first point of contact for TS client's daily servicing needs relating to cash management

•Determine and analyze issues raised and ensuring suitability of solutions proposed

•Provide answers to queries immediately where possible, and/or initiate investigation when a case has been assigned

•Take ownership in pending cases follow-up and provide proactive updates to clients

•Perform root cause analysis of defects, issues and non-compliance of service levels

•Identify and escalate issues in a timely manner

•Logging of customers inquiries and ensure that cases are closed timely

•Proactive client communication as needed basis

•Ensure risk/compliance guidelines are followed at all times

•Achieve target Client Service Key Performance Indicators

•Increase client satisfaction as measured by client satisfaction survey results

•Handle customer requests on Time Deposit placement and FX deals; Quote rates and execute according to customer instructions

•Participate in UAT for system enhancements, as needed Skills

•Handles complex investigations

•May prepare monthly reporting

•May serve as mentor to less senior team members
 

Qualifications:
•Bachelor's degree holder above 0~2 years experience in customer service or front office role, preferably with exposure to financial institutions and multinational corporates
•Understanding of various aspects in clearing such as SWIFT, RTGS, T/T and GIRO
•Understanding of cash management products such as Time Deposit, FX and Sweeping
•Excellent telephone manner and email etiquette
•Able to provide quality services in a high inquiry volume environment
•Good command of English, Cantonese and Mandarin 
•Accuracy and ability to follow through 
•Team player
•Ability to work independently and meet set metrics
•Good communication and influencing skills

Competencies Intermediate:

▪ Oral and written communication

▪ Ability to act beyond established guidelines

▪ Self motivated

▪ Problem solving

▪ Time management

▪ Analytical skills

▪ Organizational skills

▪ Leadership skills

▪ Issue resolution

▪ Client relationship

▪ Sales presentation skills

▪ Attention to detail

▪ MS Office skills                                              

▪ Ability to exhibit/articulate with a strong client focus

 

Skills Intermediate: 

▪ LOB knowledge

▪ Business processes and procedures

▪ Product knowledge

▪ Thorough knowledge of business software applications

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