[리치몬트 코리아] Cartier MCT Sales Coach 채용

MCT Sales Coach

 

KEY RESPONSIBILITIES

Job Description
Sales Coach

Role
The Sales Coach is an ambassador for My Cartier Touch who represents and promotes the
programme in their market.
The Sales Coach is instrumental in implementing My Cartier Touch in the boutiques.
Through tailored coaching, the Sales Coach helps teams to grow and in doing so contributes to improved
client satisfaction by taking service from excellent to exceptional.

 

Responsibilities
To achieve this, the Sales Coach will:
- Ensure that the coachee knows, understands and applies My Cartier Touch
recommendations at all times
- Listen to, observe and evaluate the coachee in real-life situations and role play
- Analyse and debrief with the coachee; identify their strengths and points to improve on;
link their performance to Mystery Shopping results and make them aware of Client
Experience Barometer scores
- Draw up an individual action plan and have the coachee take responsibility for its
application; if required, help the coachee implement this action plan, monitor its
application, and use the Follow-Up Booklet and Notebook to check on progress
- Inform the Boutique Manager of progress made by the coachee and of action plans
- Make full and expert use of coaching tools (role play and scenarios)

Manage My Cartier Touch across the relevant departments: Retail, HR, Training (Learning and
Development) and Marketing

The Sales Coach will:
- Submit an account of each session to the Boutique Manager (with a copy to the Retail
Director); consult with the Boutique Manager on the coachee's individual development
plan. The Sales Coach may be asked to contribute to Career Committee evaluations
- Help smoothly incorporate the programme into Retail, HR and Training (Learning and

Development) processes
- Take part in My Cartier Touch activities at international level and provide regular
feedback (e.g. propose best practices and success stories)
- Relay My Cartier Touch activities back to the Boutique Managers
- Regularly monitor Mystery Shopping and Client Experience Barometer results
- Inform the Retail Director (with a copy to the General Manager) of results; indicate
potential for improvement and make recommendations to this effect
- Contribute to competitive intelligence regarding competitors' methods and practices

Reporting to
- The Sales Coach reports to the Retail Manager

Local functional lines with
- Boutique Managers
- Master Coach (where relevant)
- Training Manager (Learning and Development)
- Human Resources Manager

 

YOUR PROFILE
Skills and experience
The Sales Coach must have several years' experience in sales and/or after-sales.
Behavioural skills
- Can convey enthusiasm to motivate and rally individuals to a project, an action plan or
coaching
- Can lead a project in liaison with several departments
- Strong ability to decipher a sale and a customer relation
- Is able to draw up and communicate an action plan
- Highly developed capacity for active listening and observation
- Flexible and able to adapt actions to individuals
- Ability to communicate through clear and relevant messages
- Strong conceptual and analytical skills
- Demonstrated pedagogical approach
- Ability to guide the coachee and show them the means available to improve their
performance and success
Core competencies
- Can set SMART objectives (Specific – Measurable – Attainable/Ambitious – Relevant –
Timely)
- Complete command of the My Cartier Touch programme, AOS sales techniques and
negotiation techniques
- Fully familiar with Cartier's service and anti-discount policies

 

TYPE OF POSITION
Permanent

 

CONTACT
Should you wish to apply, simply click the "Apply" button above. We look forward to hearing from you.

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