[Dell Korea] Enterprise Technical Support 채용

Enterprise Technical Support

 

 

 

 

Job ID 17000GQC

Date posted 05/17/2017

Location Seoul, Seoul

 

 

Enterprise Technical Support (대리급)-17000GQC

 

- Provide support to customer/users where the product is highly technical or sophisticated in nature. 

- Responds to situations where first-line product support has failed to isolate or fix problems for customer.

- Represents the company to the customer ensuring the customer is satisfied. 
- Responsible for providing telephone, email, chat and remote diagnostic technical support of servers, storage, switches, routers, blades and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.).

- Answers questions about installation, operation, configuration, customization, performance and usage of assigned products.

- Verifies warranty entitlement and determines appropriate action.

- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

- Documents problems in the support solution database for diagnostics and solution implementation.

- Provides basic remote deployment, maintenance and consulting services.

 

 

Qualifications

- Experienced telephone etiquette skills

- Significant knowledge of products, customer service, policies and procedures

- Demonstrates initiative and good judgment in resolving issues effecting customer satisfaction

- Works effectively and efficiently under time constraints and high stress/pressure environments

- 3 years of relevant work experience

 

 

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Job

Enterprise Tech Support

 

Primary Location

AP-KR-Seoul-Seoul

 

 

Shift

Day Job

 

Job Level

Individual Contributor

 

 

Organization

Global Services

 

Job ID

17000GQC

 

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