[한국머스크] Customer Service Agent 채용

외국계 해운기업 한국 머스크에서 Customer Service Agent를 모집 합니다.

Key responsibilities

• Manages end-to-end shipment process, in compliance with relevant company procedures and agreements with customer.
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders

Commercial

• Drive business growth and market share through engagement with customers
• Ensure multi-functional alignment to customers' needs

Customer Service

• Families responsible for the daily customer interactions with the company
• Enhance the level of customer satisfaction in order to increase revenue and anticipate and solve customer problems.

General Customer Service

• Jobs that own and manage the customer experience
• Jobs responsible for the end-to-end process of customers
• Jobs that maintain focus on voice of customer, process efficiency and costs
• Roles are spread across organisation, strategy and execution

 

We are looking for

• Highly analytical and comfortable working with complexity in a fast-paced environment.
• An expert understanding end to end process such as logistics products, solutions, Supply chain development processes in the local market and industry
• Strengths in time management with regards to managing multiple objectives and priorities.
• Customer centric view /mindset and relationship building.
• Fluency in English and Korean with ability to deliver clear communication on different organizational levels with stakeholders.
• Capability to work independently and strong ownership of getting a job done by him/herself.
• Energetic and passionate person with ability to drive performance
• Understands the business of competitive landscape and consequently approaches and consult with customer.

한국머스크 Customer Service Agent 지원하러 바로가기 >>>

Job Posting Page External