[한국 머스크] Customer Success Partner 채용

외국계 물류기업 한국머스크에서 Customer Success Partner를 모집 합니다.

Key Responsibilities:

Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk

•  Ensure internal alignment on customer's goals and marketing strategies. Partner with cross functional Maersk teams to develop and execute omni channel digital marketing strategies that maximize value for customers. 
• Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
• As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed 
• Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment. 
• Manage the tender handling process and co-ordinate with TCM to ensure a comprehensive and competetive offer is submitted to the customers. 
• Co-ordinate the L&S Quoting & contracting process with the relevant 
• Timely contract renewals & contract management

Accountable for 

• Customer NPS
• Contract Compliance 
• Invoice Quality

Consulted about 

• Contract management 
• Sales Outstandings
• Customer Performance

Internal stakeholders 

• Sales reps 
• One Team Sales 
• Product managers 
• GSC Execution teams 
• Finance (invoice quality, dunning etc.)

External stakeholders: 

• Customers
• Account management execution 
• Commercial knowledge 
• Excellent communication skills 
• Building customer relations 
• Stakeholder management 
• High-level product understanding including how it solves different customer pains 

한국 머스크 Customer Success Partner 지원하러 바로가기 >>>