[한국 머크] Customer Applications Specialist 채용

외국계 화학 기업

한국 머크에서

Customer Applications Specialist를 모집 합니다.

• Your Role:
  The Customer Applications Specialist is responsible for supporting the promotion and closing technical requirements for new products to customers to further advance their use within the electronic markets we serve. Furthermore, Customer Applications Specialist will facilitate any customer escalations and issues with our internal teams. You will be specifically responsible for Patterning (Lithography and Cleans) new product opportunities for next generation technology nodes with a focus on advanced materials.
•  
• Develop and implement customer success strategies aimed at increasing satisfaction and product adoption.
• Identify and manage risks, ensuring customer issues are resolved promptly and effectively and act with urgency.
• Facilitate customer meetings and presentations to strengthen engagement and align on strategic objectives.
• Build deep expertise in a broad product portfolio to guide customers toward achieving their goals.
• Demonstrate self-motivation and deliver on commitments, even within tight timelines.
• Open new doors at our strategic customers by developing and maintaining close relationships with key contacts to advance the identification of new product opportunities.
• Identify new product opportunities and applications, interpret technical requirements, and translate the opportunity requirements to the Market Manager and R&D for their evaluation. This includes quick, frequent, and proactive communications with the customer contacts regarding new material quote requests, RFIs, SDSs, container details, basic analytical, orders, tracking action items, and other information needed to promote and secure New PORs in Advanced Patterning Materials.
• Guide internal resources to support the customer’s information and data requirements to progress a new product from development to successful HVM ramp.
• Have a notable credibility both externally and internally. There is a high degree of collaboration with customers, Patterning personnel (especially the Technology and Marketing functions) and country/regional Sales teams.
• Possess a wide range of skills to be successful like technical sales, marketing, and technical support activities like below.
  - A solid technical background and ability.
  - Strong sales skills and business acumen are required to promote our new materials to our strategic accounts and to work with our marketing group to prioritize internal R&D efforts based on future commercial potential.
  - A high degree of influence and excellent communications skills are required to communicate customer requirements to the global organization and drive the response that our customers require from us to be mutually successful.
• Utilize digital tools in daily work for information gathering or data-driven decisions.

 

Who You Are:

• Bachelor’s degree in science or engineering (Chemistry, Material Science, Chemical Engineering, etc.)
• +3.5 years of experience in the electronic materials space
• Knowledge of semiconductor lithography materials and processes
• Willing and able to travel domestically/internationally, as required
• Business English Skill (Written and Verbal)

<Preferred qualifications>

• Advanced degree in science/engineering
• Customer or technical field applications background
• Strong teamwork spirit, inter-personal communication and influencing skills while working independently.
• Proven ability to develop and maintain strong relationships; build credibility and trust with internal partners and customers.
• Strong interpersonal skills and excellent communication skills, both written and verbal.
• Self-motivated, able to prioritize and take initiative, strong organizational and time management skills with attention to detail.
• Proven track record in previous sales or marketing roles
• Hands-on experience in technical marketing, commercial negotiations, business planning, strategy development and execution.

 

[한국 머크] Customer Applications Specialist 지원하러 바로가기 >>>

https://careers.merckgroup.com/kr/ko/job/294999/Customer-Applications-Specialist-3%EB%85%84-%EC%9D%B4%EC%83%81-Patterning-Lithography-and-Cleans

Customer Applications Specialist (3년 이상, Patterning - Lithography and Cleans) in Seoul, Seoul, Korea (the Republic of) |