[아디다스 코리아] DC & Fulfillment Operations Manager 채용

외국계 스포츠용품 기업

아디다스 코리아에서

DC & Fulfillment Operations Manager를 모집 합니다.

Key Responsibilities 

1. DC Operations Management 

• Oversee daily 3PL DC operations to ensure stable and efficient order fulfillment
• Monitor outbound and return operations, including backlog control during peak and promotion periods
• Manage system and actual order status and discrepancies between OMS, SAP, and WMS
• Handle exceptional return cases and ensure proper resolution through communication between DC, CS, and carrier
• Support inbound and outbound stock transfers (e.g., outlet stock movement)
• Track and manage DC performance KPIs such as OTIF, return lead-time, and SLA

2. Carrier & Delivery Management

• Manage carrier performance, including SLA adherence and claims
• Review carrier loss/damage cases and compensation handling
• Align holiday and peak delivery planning with carriers and DC, considering consumer experience, resources and profitability

3. Delivery Expectation Configuration Control

• Own DPE (Delivery Promise Engine) configuration to ensure delivery promise accuracy
• Manage carrier and 3PL holiday calendars, node-delay, and cut-off time settings
• Control zip code–based lead time configurations
• Monitor and resolve shipment issues caused by invalid address inputs

4. Inventory Management (SAP & WMS)

• Ensure stock accuracy through SAP ↔ WMS reconciliation
• Perform monthly inventory reconciliation (e.g., Finance systems vs SAP)
• Analyze discrepancies and drive root cause resolution
• Review inventory audit results and validate adjustment processes
• Analyze and reduce late cancellations caused by inventory mismatches across front-end, OMS, and DC systems.

5. Cost Governance & Financial Control

• Manage monthly PO allocation and Ariba GR for DC and carrier-related costs
• Allocate operational costs by sales channel (e.g., adidas / Golf)
• Oversee DC operational expenses, including shipping and packaging consumables
• Review and validate eCom DC billing (outbound, returns, returns back-to-stock)

5. UAT & System Governance

• Lead and support UAT activities from an operations perspective
• Support operational projects (e.g., Naver N Delivery, system integrations)

6. Build Governance & Drive Excellence

• Monitor and analyze existing processes continuously. Identify improvement opportunities and solutions to enhance resources, profit, and data accuracy.
• Define change requests for new functionalities in sufficient detail for qualification and solution selection and document their implementation.
• Be the POC concerning market roll-outs or new functionalities in your area of responsibility.
• Key Relationships: 
• Ecom cross-functions, SCM, Finance and GBS, Global Operations, Local Tech, Global product teams, External vendors & partners.

Requirements : 

1.    Education & Experience

• University degree preferred, or a combination of relevant field experience
• 5+ years of experience and advanced knowledge in either eCommerce, SCM, or relevant industry
• Experience in managing complex processes and/or integration projects with multiple teams

2.    Ability and Skills

•  Attention to detail, analytical and problem-solving skills
• Ability to quickly adapt to changing business processes and business partners
• Great communication & negotiation skills, comfortable presenting complex topics to stakeholders
• Comfortable working with enterprise-level platforms and technologies
• Fluent English both verbally and written
• Ability to navigate through back-end tools 

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https://jobs.adidas-group.com/job/Seoul-Manager%2C-DC-&-Fulfillment-Operations%2C-eCommerce/1371840033/?feedId=301201&utm_source=j2w

Manager, DC & Fulfillment Operations, eCommerce