[AWS Korea] Training Delivery Manager 채용

Training Delivery Manager

 

 

 

 

 

 

Job ID 

588660

 

Position Category 

Leadership Development & Training

 

 

Job Description

Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. To meet the growing demand for AWS Training around the globe, we need exceptionally talented, bright, and driven people.

Here's your chance to work as a Delivery Manager in our Training & Certification team. This is a highly visible position with significant customer impact. In this role, you will be responsible for managing the delivery of Training programs for clients and business partners, capacity planning, management of technical trainers and working with operations team to ensure successful delivery of education engagements, as well as being responsible for all delivery related client satisfaction results. This is a great opportunity to combine your passion for program and people management, learning and technology.

You will have excellent communication skills and proven resource management and services delivery management experience, ideally in the IT Training sector. To be successful in this position, you must be a self-starter who is prepared to Think Big and Dive Deep.

Responsibilities:

• Hire, lead and develop a team of Technical Trainers. This includes day-to-day management, goal setting, performance reviews and coaching.
• Maintain a strong relationship with customers to ensure flawless execution of training engagements.
• Maintain a pipeline of the delivery training opportunities and provide regular forecasts, ensuring we have enough delivery capacity.
• Maintain quality of both of internal and external instructors by continuous coaching and mentoring.
• Manage customer, internal and partners inbound training requests.
• Review CSAT scores and manage customer feedback - analyzing quality impacting issue and derive a plan of action to drive improvement.
• Contribute to and influence the prioritization of key quality improving project entries and process improvement project opportunities driven by Training Team.
• Ensure effective delivery of Training and facilitate communication between learners, trainers, and instructional designers.
• Drive improvements in training performance by innovating and sharing best practices globally.
• Own the reporting and communication of training performance instructor and delivery metrics to all the relevant stakeholders.
• Management of Trainer and Training room capacity based on capacity goals and targets. Providing an annual, two and three year view.
• Facilitate continuous development of trainers and facilitators to support various learning initiatives.
• Evaluate the effectiveness of training activities in relation to business goals and suggest changes.
• Identify progressive tools and technology enablers that will improve the effectiveness of training classes.

Basic Qualifications

• Native in Korean, fluent in English.
• Experience working in a global team.
• Excellent oral presentation skills, interpersonal communication, and writing skills.
• Excellent interpersonal skills – Ability to work and influence with multiple Training Team members and stakeholders across different sites globally.
• Experience in leading a team of technical professionals.
• 5+ people management experience.
• Self-motivated, quick learner and able to deliver technical contents to a large audience.
• Experience of implementing a wide range of process improvement activities.
• Able to develop and implement departments goals and strategies based on broader organizational goals.
• Ability to analyze large volume of data points, identifying issues and recommend solutions.

Preferred Qualifications

• Experience in managing customer education organization.
• Experience in delivery management and managing education operations – LMS management, contract negotiations, scheduling and P&L tracking.
• Experience in developing education teams.
• Experience of carrying out all activities in the training cycle: identify, design, delivery, evaluation.
• Experience of delivering IT training as an instructor.
• Experience managing internal and external technical instructors.
• Excellent classroom management and facilitation skills.
• Knowledge of Amazon Web Services or cloud computing concepts.
• A technical background in engineering or computer science.

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