[듀폰 코리아] Customer Service Representative 채용

뢰국계 석유화학 기업 듀폰코리아에서

전자 및 산업 비지니스 고객 서비스 담당자를 모집 합니다.

Main Responsibilities:

• Primary point of contact for receiving, processing and verifying the accuracy of customer domestic/export purchase orders that arrive via email, EDI and performs order entry activities following defined procedures and guidelines.
• Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also co-work with business in collection of account receivable
• Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date
• Responsible for entering purchase orders to other DuPont manufacturing sites in overseas to receive materials for the resale to customers. Coordinate import process to meet customer’s delivery date.
• Initiates the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues.
• Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction 
• Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers’ requirements are understood and commitments are met. 
• Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area. 
• Provides back-up support to other members in group in the performance of job duties as required.
• Provides Sales related information to business
• Primary point of contact for SAP Order-To-Cash module representing the supporting business in Korea.

Skills and Knowledge Required  

• Good interpersonal communication skills
• Good English & Korean Communication Skills  
• Ability to operate the required computer systems is preferred. (SAP, SFDC, Service Cloud and the Microsoft Office Suite of programs)
• Customer Service or order fulfillment experience is highly preferred 

 

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Customer Service Representative in Seoul, Seoul, Korea, Republic of | Other at Dupont