[애플 코리아] At Home Advisor Area Manager 채용

AppleCare - At Home Advisor Area Manager

 

 

 

 

 

Job Number: 48722251

Seoul, , Korea - Republic Of

Posted: May. 17, 2016

Weekly Hours: 40.00

 

 

Job Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Key Qualifications

• Fluent in Korean and English
• Experience managing a technical support or customer relations team in a contact center
• Experience managing cross functional or cross site groups
• Requires excellent written and verbal communication skills
• Requires excellent organizational and time management skills
• Experience managing managers or supervisors
• Experience balancing coaching and development with administrative tasks
• Dedication to the success and development of employees
• A genuine love for customers and a proven history of driving customer impacting change.
• Experience managing home-based employees
• Experience in working with human resources areas of the business that are pertinent to employee management

Description

This position will be responsible for managing 6-8 team managers (including AHA Team). Executes according to business requirements cascading from upper management. Responsibilities include: Group/business level consulting, recommending strategic direction and operational strategies, contributions to policy planning, program development, staffing, strategy and budget planning, identify trends and forecast business needs. Deliver clear communication to team and various business partners Manage direct staff of 6-8 team managers ensuring they exceed standard performance goals. Effectively execute on management and administrative tasks such as holding staff meetings, conducting regular one-on-one’s, hiring, development of employee performance management, defining goals and expectations for direct staff, and calibration between sites. Work with other AppleCare Area Managers on initiatives to improve aspects of the business. Drive operational improvements, improve customer satisfaction, share best practices, seek & take action on improvement opportunities.

Education

Bachelors degree or equivalent experience