[한국 머스크 라인] Customer Service Agent 채용

Customer Service Agent

 

 

 

 

 

 

 

SeoulLocalCustomer Service Ref.: ML-105165
 
As a Customer Service Agent, you will take a full responsibility for owning/managing the customer experience of the customers. This includes managing the end-to-end shipment process in compliance with all company procedures and being the owner of all customer issues, facilitating their timely and effective resolution by engaging relevant stakeholders.

 

 

 

We Offer

•Opportunity to work in the biggest container shipping company.
•International exposure experience.
•Various of internal opportunities.
•Excellent customer service experience as a CARE business partner/CARE agent.

 

 

Key Responsibilities

•Act as contact point for unassigned customers and be their advocate internally within Maersk Line.
•Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer and relevant internal stakeholders.
•Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.
•Manage / improve day to day process interaction with customers
•Be fully responsible for customer satisfaction.
•Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
•Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence.
•In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
 

 

 

Who we are looking for

•1 - 3 years of experience in shipping / logistics industry preferred.
•Excellent command of English and Korean in both spoken and written.
•Good Microsoft Office skills.
•Customer focused mind, strong ownership.
•Positive attitude, flexibility.
•Listening, understanding and problem solving skill.
•Time management.
•Work efficiency under pressure.
•Communication and negotiation skill.
•Demonstrated relationship attributes.
 

Last application date: 31 May 2016.
For further information, please contact: Sylvia Siow Wei Yap at Sylvia.Y.Yap@maersk.com