[Merck/ LS] CSR (5 ~ 6 Months)
South Korea (158309)
Merck is a leading science and technology company in healthcare, life science and performance materials. Around 50,000 employees in 67 countries work to further develop technologies that improve and enhance life – from biopharmaceutical therapies to treat cancer or multiple sclerosis, cutting-edge systems for scientific research and production, to liquid crystals for smartphones and LCD televisions.
Position |
Customer Service Representative |
Reporting To |
Head of Customer Excellence, Korea |
Duties and Responsibilities |
§Resolve customers' issues / inquiries in professional & timely manner and multitask through multiple computer systems while talking on the phone.
- Orders & Quote - Delivery & Availability - Return & Cancellation, etc. §Maintain strong customer relationships by performing professional manners of phone and e-mail answering
§Effectively manage additional team's projects |
Requirements & Preferences |
§Bachelor degree (Prefer Chemistry or Life Science related major)
§+1 years experiences in the related area is preferred
§English communication skill
§Prefer ERP experience (SAP)
§Customer-oriented |
모집분야 |
Customer Service Representative |
직속상사 |
Head of Customer Excellence, Korea |
업무내용 |
§고객 관련 Issue 및 문의를 Professional한 태도로 신속히 해결
- 주문 & 견적 - 배송 & 재고관리 - 반품 & 취소 §Professional Manner의 Phone/ Email 커뮤니케이션을 통한 고객 관리
§소속팀 내 관련한 Project 관리 |
자격 및 선호요건 |
§학사 학위 (화학/ 생명과학 연관 전공 선호)
§연관된 분야 경력 1년 이상 선호
§영어 가능자 우대
§ERP 경험 선호 (SAP)
§Customer-Oriented 마인드 보유자 |
What we offer: Your possibilities to develop in our growing company are just as manifold as our product portfolio. We offer a modern and international working environment to unleash your innovative potential in diverse teams, and take responsibility for our employees, products, the environment and society.
** The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.
** 지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다.
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